Frequently Asked Questions
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Before you’re in Malta:
Whilst you’re in Malta:
1. How do I book a course at Eurocentres Malta?
Booking at Eurocentres Malta is very easy. You can choose one of the below options to book or even speak to us:
- send us an email on firstname.lastname@example.org,
- booking online,
- fill in the enrolment form
- speak to us on our chat, phone or Skype.
2. When do the English Courses start?
Courses start every Monday all year round. We understand that some destinations do not have daily flights and this might lead to students not being able to actually start on a Monday. We do make exceptions and allow students to start on any other day of the week. Last minute bookings are usually available.
3. How long do the English Courses last?
Depending on the desired achieved level one wishes to achieve. Minimum course duration is 1 week.
4. How do I know my level?
You may either:
- Try our online test or,
- Once booked, you can take the my.Eurocentres placement test before your arrival
5. Can I book an English course without accommodation?
Yes, as long as you are 18 years of age or older.
You can also book any of our accommodation alternatives without booking one of our courses.
- Apartments: self-catering accommodation, with either shared twin or single rooms.
- Host family: a shared or single room in a private house, with meals provided by the householder.
- If you do not see what you require, we most probably can find a more suitable alternative so feel free to contact us.
6. What is your cancellation policy?
- Any cancellations must be made up to 3 weeks prior to arrival. Students who cancel their booking in time will receive a full refund.
- Students who cancel their booking later than 3 weeks before the start date will receive a refund less a €250 cancellation fee
- If a student does not show up, no fees will be refunded.
- For more information, please refer to policies and guidelines.
7. What should I pack for my English language holiday? How much money can I expect to spend per week?
We suggest the following:
If you are visiting a class in the spring or summer months, especially between June and August, you should pack light clothes, a hat and plenty of sunblock, as temperatures can rise to above 35°C. We also suggest that you keep yourself hydrated by drinking plenty of water. You may find further information about the weather in Malta at http://www.maltaweather.com/
If you are coming to Malta to learn English in the autumn/winter months you will need a few warm clothes such as jumpers, jeans, a coat, and warm socks and boots. Temperatures can drop to around 10°C during December and January.
Spending money mainly depends on what you wish to do in Malta. If you choose to have accommodation booked on Half-Board (H/B) or Full-Board (F/B) basis, 60 – 80 Euro per week should be enough to cover the purchase of minor things and snacks.
8. What is the minimum age to attend your courses?
There is a minimum age of 16 years for students taking the adult classes. There is no maximum age limit. We also have the Kids’ Club for students who are 6 to 12 years of age, and the Junior Programme for 13 to 17-year-olds.
9. How many students are there in a class?
The maximum number of students in one class is 12.
10. Are your teachers natives?
We have both Maltese and foreign ELT qualified teachers. All the teachers have the qualifications required by the Ministry of Education, such as TEFL Cert, ESOL CELTA or DELTA and Trinity Cert. TEFL, as well as other undergraduate and postgraduate qualifications.
11. Are there any other fees apart from the course fee that I need to pay?
A one-time enrolment fee of €20 and course material fee of €60 is required for all applicants when submitting an application. The latter fee covers the use of the class materials used in the classroom.
12. What does the course fee include?
The course fee includes:
- Lesson package chosen
- Access to the my.Eurocentres platform
- Free use of study and leisure areas
- Placement test
- Free WIFI at school
- Welcome pack and student card
- End of course certificate and report
- Free sim-card
13. Which are the accepted methods of payments?
Eurocentres Malta will invoice for tuition, course material fee, enrolment fee, accommodation and transfer (if applicable). This invoice must be paid by credit card or by bank transfer, 3 weeks prior to the course start date. Eurocentres Malta reserves the right not to accept a student for tuition should the net balance on course fees or packages not be received at least 3 weeks before the course start date.
14. Do I need a VISA to study in Malta?
Eurocentres Malta offers assistance to students applying for a visa.
EU nationals do not require a visa, but if you are a non-EU National you may require a student Visa. Click the link below for more information and to download the application forms: https://foreignaffairs.gov.mt/en/Pages/Travelling-to-Malta.aspx
Once you have contacted Eurocentres Malta via e-mail and paid for your course, we will be able to send you a letter of acceptance to use with your application for a visa.
15. Do I need insurance?
We recommend that you travel with insurance; this may be a requirement if you need a Visa for Malta. We offer special rates with a reputable insurance company called guard.me http://guard.me/eurocentresmalta
1. How do I get from the airport to my accommodation?
Transport from and to the airport is offered on request. If you do not wish to book a transfer from the school, you may catch a bus or take a taxi from outside the airport.
Airport transfers are compulsory when booking self-catering student apartment accommodation.
2. How will I find my way to school on the first day?
If you booked our airport transfers, upon arrival, our driver will hand you a Welcome Pack. This will contain a detailed map of the area, with the accommodation and school clearly marked. We also offer 24/7 telephone assistance should you need any additional help in finding your way.
If you are staying with a host family, they will be able to give you simple directions to the school. We recommend that you book a transfer to your accommodation through the school, and our driver will then be able to meet you at the airport and present you with a useful Welcome Pack mentioned above.
You can also click here for directions via Google maps.
3. What should I bring to school?
We provide you with all the course materials you will need; all you have to bring with you is a pen and some paper or a notebook to write in.
4. Can I use the internet at school? Is there Wi-Fi? How much does it cost?
All the classrooms, common areas and garden have Wi-Fi access. You can use Internet at any time while you are at school and it is FREE!
5. Do I need to take a placement test?
Yes, all students complete a placement test before starting the course as we need an accurate indication of your level. You can either do your placement test from the comfort of your home by logging to the online platform my.Eurocentres. Otherwise you can also be at the school at 8:15 on your first day so that you do the placement test here. Assessment continues throughout your first day, as your teacher will assess your speaking, listening, reading and writing skills at the start of your course.
We aim to place all students accurately by the end of the first day, and we reserve the right to place students in a level we believe accurately reflects their true ability. However please let us know if you do not feel comfortable in the class level you have been placed in during your first day or even throughout your study weeks.
6. What time do lessons start?
- General English Courses normally follow the timetable below.
09.00 – 10.30
|10.30 – 10.45||10.45 – 12.15||12.15 – 13.00||
13.00 – 14.30
Session 3 (Intensive / Super Intensive)
7. Can I change class?
You will be assigned a level on your first day following the results of your placement test. You will be given the opportunity to do a Progress Test every 4 weeks to register your progress and eventually change your class level. Consideration is also given to progress based on the students’ personal motivation and extra study during their stay.
If, for any other reason, you wish to change your class level, please speak to your teacher first. The Academic Team will discuss the issue with you.
8. Can I change my course or accommodation or even extend my stay after arriving in Malta?
There is a €50 charge to change your accommodation or your course once you have arrived in Malta. Moreover, you will have to pay any additional cancellation charges which vary depending on the accommodation you may have booked. Our team will always try its best to find you alternative accommodation.
If you plan to extend your stay feel free to let us know and we will make all the necessary arrangements.
9. Can I book extra lessons when I am at your school?
Of course you can. Speak to us and we will give you the full details.
10. What are reduced hours?
Eurocentres Malta requires a minimum of 4 students per class to be able to offer the course in full. In the event that your class has only one, two or three students, lessons will be reduced.
The Policy for Reduction of Lessons is as follows:
- If there are only 1 or 2 students at a particular level, lessons will be reduced to 10
- If there are only 3 students at a particular level, lessons will be reduced to 15
- If there are only 1 or 2 students at a particular level, lessons will be reduced to 12
- If there are only 3 students at a particular level, lessons will be reduced to 18
30 Super Intensive
- If there are only 1 or 2 students at a particular level, lessons will be reduced to 15
- If there are only 3 students at a particular level, lessons will be reduced to 22
11. What about public holidays?
School is closed on public holidays. Lessons for the rest of that week will be slightly longer to make up for the majority of the time lost on the holiday.
If you are following a Private One-to-One Course, then you will make up for all the hours booked.
12. What if I am sick and do not come to school?
If you are unwell please let the school know so that we can inform the teacher. Unfortunately, we do cannot make up for the hours you have missed due to illness.
13. Will I get a certificate at the end of my course?
Yes, all students who attend at least 80% of their course will receive a Eurocentres Malta certificate at the end of their course. This certificate states the level and the number of hours you have attended. If you need a specific letter for your employers or University, we will be happy to help; kindly speak to our Academic Manager. If a student repeatedly fails to attend classes without giving 24 hours’ advance notice, disciplinary action may be taken. In the case of any student requiring a visa to study in Malta failing to attend classes regularly, the appropriate authorities will be immediately informed by Eurocentres Malta of any such failure.
14. What will I find when staying in a student apartment?
We provide clean linen, Wi-Fi, TV, washing machine, fully equipped kitchen, and weekly cleaning.
15. Where is the closest shop?
Both types of accommodation that the school offers (student apartment and host family) have small mini markets very close by for one’s daily needs. Some other larger supermarkets can also be reached on foot or by bus.
16. How much does public transport cost in Malta?
Getting around in Malta is normally quite easy. Malta offers a good bus service which runs from 05:30 till 23:00. For more information: Public Transport.
You can either purchase a ticket on the bus or purchase a 7-day pass. Buses are frequent and travel all over the island, many stop close to the school – a handy bus route finder can be found from the link above.
17. What can I do in my spare time?
Eurocentres Malta offers a variety of cultural and historical tours together with sporting activities at an extra charge. You can choose from the list displayed on the notice boards in the main areas and book directly at our office. A calendar of events will also be available on our my.Eurocentres online platform!
18. Are credit cards accepted in Malta?
Yes, all major credit cards are accepted in most shops and restaurants. There are numerous ATM machines where you can make cash withdrawals.
19. When do I need to arrange my departure transfer?
You can provide us with all your flight details by latest Wednesday prior to your departure. We will make all the necessary arrangements for your transfer.
20. Do you have any customer care procedure?
Students are given a feedback form during their first days. In addition, all students will be asked to take an online feedback questionnaire during their last 2 days. Both the form and the questionnaire are seen by school staff and any issues will be addressed accordingly.